Customer Assistance

Check your faucet connection, if unit is attached properly, the timer will be angled toward you. Check that black o-ring sits on the bottom of the filter connection.

Yes, and remember that you can choose also on what day of the week make it work.

Yes, it is possible in just a few steps. Remember that programs 1, 3 and 5 refer to line A and programs 2, 4 and 6 refer to line B. For example, you have decided to use only line A (programs 1, 3 and 5):
Initially you have to set all the 6 watering programs (both line A and line B)
When deleting programs on either line, deletion must be in reverse. Ex. if deleting programs on line B, program 6 is to be deleted first, then program 4, then program 2
Once all programs are entered, use RIGHT arrow to locate all line B programs in “Closed” position
When in each line B “Closed” position, to delete, press OK, then push and hold LEFT and RIGHT arrow keys simultaneously until the screen displays 00:00. Please see our Default Timers Factory Setting Sheet
At the end, only programs 1, 3 and 5 (line A) will work.

If wanting to increase the length of the distribution hose to 1000′ will be at your own risk.
Depending on the number of drippers by the time the water hits the end of the line there will not be enough water to feed through. The dripper set up should be kept to a bare minimum.

Yes, for every 33′ whether lined up or down, there will be a gain/loss of 14.5 PSI.

Check the following:

1. Check the battery level
2. Confirm the distribution hose has no kinks and restrictions
3. Confirm tank is sitting 2.5 feet above the highest pot
4. Remove air pockets from distribution hoses as follows. Please see our Air Venting and Dripper Cleaning Sheet
5. Distribution hose is firmly connected to both nipples located under the front panel
6. Clean drippers:
   • while holding the dripper turn gray piece towards you so that it is on horizontal position
   • pull out both pieces of dripper in opposite directions; use a pair of pliers to assist making sure to not damage dripper in any way
   • clean dripper inside with warm water and distilled vinegar
   • once cleaned, snap drippers firmly together
7. Follow the routine solenoid cleaning and maintenance procedure. We recommend this cleaning once a year depending on usage. Please see our Oasis Solenoid Maintenance Sheet.

When the Oasis tank has been emptied and not used for at least a month, traces of dirt or lime scale needs to be cleaned from the internal parts of the system. Please see our Oasis Solenoid Maintenance Sheet.

Check the battery level as well as the hose for any kinks or restrictions. If problem persists the pump may be blocked. Please see our Aqua Magic Troubleshooting Sheet

Yes

If wanting to increase the length of the distribution hose to beyond the recommended limit, will be at your own risk. Depending on the number of drippers by the time the water hits the end of the line there will not be enough water to feed through. The dripper set up should be kept to a bare minimum.

1. Flow can be adjusted from 0 to .026 (max) gallons per minute per dripper.
   • Example 1:
     If you have a water pressure of 29 PSI, the water timer will bring to the hose 5.8 gallons per minute allowing set up for 223 drippers if needed.
   • Example 2:
     If you have a water pressure of 14.5 PSI, the water timer will bring o the hose 4.2 gallons per minute allowing set up for 160 drippers if needed.

   The theory is that the flow cannot exceed .026 gal/min therefore the drippers set up needs to be coordinated with the PSI; the practical solution is that, since you do not get constant watering per dripper, the max number of drippers to use should not exceed 150 drippers w/66′ of distribution hose.

1. 1. Check the following:
      1. Check the battery level
      2. Distribution hose has no kinks and restrictions
      3. Tank is sitting 2.5 feet above the highest pot
      4. Remove air pockets from distribution hoses as follows:
         • turn system on
         • remove the hose from any dripper; place finger on hose end and wait for water to flow from the dripper
         • place finger on dripper end; once water flows from the hose, remove finger from dripper and water should be flowing from both ends, hold on a minutes
         • at this point reconnect hose to dripper
      5. Distribution hose is firmly connected to both nipples located under the front panel
      6. Clean drippers:
         • while holding the dripper turn gray piece towards you so that it is on horizontal position
         • pull out both pieces of dripper in opposite directions; use a pair of pliers to assist making sure to not damage dripper in any way
         • clean dripper inside with warm water and distilled vinegar
         • once cleaned, snap drippers and firm together
      7. Follow the routine cleaning and maintenance procedure

1. 1. When the Oasis tank has been emptied and not used for at least a month, traces of dirt or lime scale needs to be cleaned from the internal parts of the system as follows:
      1. Detach the front panel and disconnect the control wires from the solenoid
      2. Simply unscrew the solenoid valve from sniffer, which is the component where the small bore of rubber hoses emerge
      3. Clean the rubber seal on the internal plunger of the solenoid, using a damp sponge (do not use any type of cleaning agent)
      4. Reassemble the parts, by screwing the solenoid securely to the sniffer and reinstate the control wire: red-positive, black-negative
      5. The Oasis system can now be returned to operation