Damaged or Defective Items
If you receive an item that is damaged or defective, please send us an email at firstname.lastname@example.org.
We will exchange it for the same item, or suitable alternative if the same item is not available.
We are unable to provide an exchange without having received the faulty item first as we need to be able to inspect it. We will not accept a return of an item that is defective due to accidental damage, deliberate damage, caused by external factors, or general wear and tear.